RepuCare (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including our website, client dashboards, and communication tools (“Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Business Information: Company name, EIN, website, industry.
Customer Data (via Clients): Contact information of your customers (names, emails, phone numbers, review data).
Payment Information: Billing address, payment card details (processed securely by Stripe or other providers).
Technical Data: IP address, browser type, usage data, cookies.
3. How We Use Information
We use collected information to:
Provide and maintain the Services.
Automate review requests (via SMS, email, and other channels).
Improve customer experience and functionality.
Communicate with you about updates, billing, and support.
Comply with legal, regulatory, and carrier requirements.
4. Sharing of Information
We do not sell your data. We may share information with:
Service Providers: Third parties such as Twilio, Google, Stripe, or hosting providers, as necessary to deliver the Services.
Legal/Regulatory Authorities: If required by law or to protect against fraud and abuse.
Business Transfers: In the event of a merger, acquisition, or asset sale.
5. Customer Data Ownership
You (the client) retain full ownership of the customer data you input into RepuCare.
RepuCare only processes customer data to provide Services and does not use it for unrelated purposes.
6. Messaging Compliance
SMS and email communications must comply with applicable laws (TCPA, CAN-SPAM Act, GDPR, CCPA, and carrier requirements).
Customers must have the ability to opt out (e.g., reply STOP to unsubscribe from SMS).
You are responsible for ensuring your use of our Services respects customer privacy and consent.
7. Data Retention
We retain personal data only as long as necessary to provide Services or comply with legal obligations.
Customer data can be deleted upon written request to [email protected].
8. Security
We use industry-standard measures to protect personal information, including encryption, secure servers, and limited access. However, no method of transmission or storage is 100% secure.
9. Your Privacy Rights
Depending on your location, you may have rights such as:
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
11. International Users
If you access our Services from outside the U.S., note that your data will be processed and stored in the U.S.
12. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. Continued use of our Services after changes indicates acceptance.
